Frequently Asked Questions

From choosing the right carpet for busy stairs and hallways, to deciding whether carpet fitting or vinyl flooring suits your bathroom or kitchen best, to knowing exactly what to expect on fitting day itself, we’ve put together honest, straightforward answers to the questions our customers ask us time and time again. No sales jargon, just the same advice we’d give you in person during a home visit..

Can’t see your question below? Give our friendly team a call on 0800 612 6155 or 020 8402 7916, or drop us an email at sales@surreycarpetfitting.co.uk, and we’ll happily talk you through it.

1. Who is the leading carpet fitting specialist in Surrey?

Surrey Carpet Fitting is widely regarded as one of Surrey’s leading carpet fitting and flooring specialists, with over 30 years of experience supplying and fitting carpets and vinyl flooring across Surrey and South West London. We’re a family-run business, which means every customer gets a personal, face-to-face service rather than being passed between departments. We bring our samples to you, measure your home ourselves, and fit your new floor with our own trusted team, not subcontractors.

2. What areas does Surrey Carpet Fitting cover?

We cover Surrey and South West London, including Guildford, Epsom, Leatherhead, Woking, Weybridge, Esher, Cobham, Kingston upon Thames, Richmond, Wimbledon, Sutton and Reigate, along with the towns and villages in between. We’re happy to travel further out too when the job calls for it.

3. Do you offer a free quote or estimate?

Yes, every job starts with a free estimate. You’re welcome to send us your own room measurements for a rough guide, but we’ll always arrange a home visit before confirming a final price. That way one of our team can measure properly, talk through underlay, and check for any prep work before you commit to anything.

4. What determines the cost of carpet fitting?

A few things affect the cost of carpet fitting: the size of the room, the carpet you choose, whether you need new underlay, and whether your old flooring needs removing and disposing of first. Because every home is different, we’d rather visit and measure properly than guess over the phone, so we always recommend booking a free estimate for an accurate price.

5. Do you supply and fit vinyl flooring as well as carpet?

Yes, vinyl flooring is one of our specialities alongside carpet. It’s a popular choice for bathrooms, kitchens, hallways and pretty much anywhere in the home, and we supply it in tile, mosaic and stone-effect finishes. It’s more forgiving underfoot than hard tiling, and just as hard-wearing.

6. Should I choose carpet or vinyl flooring for my home?

It depends on the room. Carpet suits bedrooms, living rooms and stairs, where warmth and comfort matter most. Vinyl flooring works better in bathrooms, kitchens and hallways, where water resistance and easy cleaning count for more. Plenty of our customers mix the two, and our team is happy to talk through what’ll work best for your home when we visit.

7. Will you remove and dispose of my old flooring?

Yes, we can remove and dispose of your old carpet or vinyl as part of the job. Just let us know when you book so we can include it in your quote. If it isn’t agreed in advance, please clear any old flooring yourself before we arrive.

8. How long does fitting take?

Most rooms are fitted within a day, though it depends on the size of the job and whether the sub-floor needs preparing first. We’ll give you an estimated fitting date when you place your order, though delivery times can vary a little depending on the carpet or vinyl style.

9. Do I need to move my own furniture beforehand?

We ask that rooms are cleared of furniture and old flooring before we arrive, unless we’ve agreed otherwise in advance. If you’re not able to move anything heavy yourself, just tell us beforehand and we’ll arrange to help and take the right care on the day.

10. Do you supply underlay as well as carpet?

Yes. Underlay makes a real difference to how your new carpet feels and how long it lasts, so we’ll talk you through the right option for your room during your free estimate. If you already have your own underlay and just need fitting, that’s fine too.

11. What’s the best carpet for stairs and hallways?

For stairs and hallways, we usually recommend a hard-wearing twist pile or Berber loop-pile carpet. Both are built to cope with heavy daily footfall and hide footprints and vacuum marks well, which matters in the parts of the home that get walked on the most. We fit stairs, landings and hallways regularly across Surrey and can bring suitable samples to your home visit.

12. Is vinyl flooring a good choice for bathrooms and kitchens?

Yes, it’s one of the best choices for these rooms. Vinyl flooring copes with splashes and spills far better than carpet, while feeling warmer and softer underfoot than traditional tiling. Its protective top layer is designed to stand up to daily wear, so it keeps its looks over time.

13. Can you source a specific carpet brand or colour?

In most cases, yes. We work with a wide range of carpet manufacturers and carry an extensive range of colours and textures, so if you have a particular brand or shade in mind, let us know and we’ll do our best to get hold of it. We’ll also bring plenty of samples with us so you can see how things will look in your own home before deciding.

14. Can you just fit a carpet or vinyl I’ve already bought?

Yes, we offer a fitting-only service if you’ve already sourced your own carpet or vinyl. Pricing for this depends on the flooring type and how much work is involved, so it’s best to give us a call and talk it through.

15. Do I need to be home on the day of fitting?

Yes, we ask that someone’s home so our fitter can go over the details with you and flag up anything unexpected once the old flooring’s lifted. It also means you get to see your new floor finished on the same day.

16. How soon can my new flooring be fitted after I order?

This depends on how quickly your chosen carpet or vinyl can be sourced from the manufacturer. We’ll give you an estimated fitting date as soon as you order, and we’ll keep you posted if anything changes along the way.

17. Do you fit flooring for churches, offices and other commercial spaces?

Yes, alongside homes we regularly fit flooring in churches, community halls, offices and other commercial spaces across Surrey. We’ve recently completed full church halls, stairs and landings finished in durable carpet built to handle heavy footfall, so we’re well used to working on larger, busier spaces.

18. How long does new carpet or vinyl flooring usually last?

With proper care, a good quality carpet or vinyl floor should comfortably last many years, though how long depends on the product, the room, and how much footfall it sees day to day. Our team can point you towards the more hard-wearing options if durability’s your main priority, particularly for stairs, hallways and busy family homes.

19. What’s the difference between vinyl and laminate flooring?

Vinyl flooring is more flexible and better suited to rooms where water’s a factor, like bathrooms and kitchens. Laminate gives a firmer, more authentic wood-look finish and tends to suit living rooms, hallways and bedrooms instead. Both are hard-wearing and easy to look after, so it usually comes down to the room and the finish you’re after.

20. Can vinyl flooring really look like wood or stone?

Yes, modern vinyl flooring uses a high-definition printed layer to recreate the look of wood, stone and tile finishes convincingly, while keeping the comfort and easy maintenance vinyl’s known for. It’s a popular option for customers who want that hard-floor look without the cold feel underfoot or the higher cost.

21. How do I book a free home visit?

Just call us on 0800 612 6155 or 020 8402 7916, or email sales@surreycarpetfitting.co.uk, and we’ll arrange a time that suits you. One of our team will come with samples, measure up properly, and talk you through your options in person.

22. How do I get in touch with Surrey Carpet Fitting?

You can reach us by phone on 0800 612 6155 (freephone) or 020 8402 7916, by mobile on 07913 269 845, or by email at sales@surreycarpetfitting.co.uk. We’re always happy to answer questions before you commit to anything, so don’t hesitate to get in touch.

23. What’s the process for getting new carpet or vinyl flooring fitted, from start to finish?

It starts with a free home visit, where we measure up, talk through your options and give you a proper quote. Once you’ve chosen your carpet or vinyl, we order it in from the manufacturer, confirm a fitting date, and one of our own trusted fitters comes to lay it, leaving the room clean and tidy once they’re done.

24. Do you fit carpet and vinyl flooring for landlords and rental properties?

Yes, we regularly work with landlords and letting agents across Surrey who need flooring replaced between tenancies or as part of a refurbishment. We can work to fit around tight turnaround times where needed, so just let us know your timeframe when you book.

25. Can new carpet or vinyl be fitted over my existing flooring?

In some cases, yes, though it depends on the condition of what’s already down and the type of flooring going on top. Our team will check this during your home visit and let you know if the old flooring needs lifting first or whether we can fit straight over it.

26. What’s the best carpet or flooring for a home with pets?

A hard-wearing, stain-resistant carpet such as a twist pile or Berber loop tends to work well for homes with pets, as they hide marks and cope better with everyday wear. In busier areas like hallways and living rooms, some customers prefer vinyl flooring too, since it’s easier to wipe clean after muddy paws or spills.

27. Do you fit flooring in new build homes and after renovations?

Yes, we regularly fit carpet and vinyl in new builds and as part of wider renovation projects across Surrey. We’re happy to work alongside other trades and can be flexible on timing to fit in with the rest of your build schedule.

28. Can vinyl flooring be fitted over concrete or wooden sub-floors?

Yes, vinyl can generally be fitted over both concrete and wooden sub-floors, though the sub-floor needs to be level, dry and in good condition first. Our estimator will check this during your home visit and flag up any preparation work needed before fitting day.

29. Is there a good flooring option for allergy sufferers?

Vinyl flooring is often a good choice for allergy sufferers, since it doesn’t trap dust, pollen or pet dander the way carpet fibres can. If you’d still prefer the warmth of carpet underfoot, a low-pile option that’s easy to vacuum thoroughly is usually the better middle ground.

30. Do you offer carpet tiles as well as full broadloom carpet?

Yes, carpet tiles are available alongside our full range of broadloom carpet, and they can be a practical option for offices, playrooms or anywhere you’d like the flexibility to replace individual sections down the line. Our team can talk you through whether tiles or a full carpet roll suits your space best.

31. How do I look after my new carpet to keep it looking its best?

Regular vacuuming is the biggest factor in keeping any carpet looking good for longer, along with dealing with spills quickly before they have a chance to set in. Our team will happily share care tips specific to the carpet you’ve chosen once it’s fitted, since different piles and materials suit slightly different care routines.

32. How do I clean and maintain vinyl flooring day to day?

Vinyl flooring is one of the easier floor types to maintain, needing little more than regular sweeping and an occasional mop with a mild cleaner to keep it looking fresh. Its protective top layer is designed to resist everyday scuffs and spills, so it holds up well with minimal upkeep.

33. Can you fit flooring across a whole house in one visit?

Yes, for many homes we can fit multiple rooms in one visit, though it depends on the number of rooms and how much preparation each one needs. We’ll give you a realistic timeframe once we’ve seen the full scope of the job during your home visit.

34. What’s the best carpet for a busy family home with children?

For family homes, we’d usually recommend a hard-wearing twist pile or a stain-resistant man-made carpet, both of which cope well with the day-to-day wear that comes with a busy household. They’re also generally easier and more forgiving to clean than deep pile or delicate wool carpets.

35. What’s the difference between wool and man-made carpets?

Wool carpets offer a natural, luxurious feel and tend to hold their appearance well over time, while man-made carpets such as polypropylene or nylon are generally more affordable and often more resistant to stains and everyday wear. Both have their place depending on the room and how much footfall it gets, and our team can talk you through which suits your home.

36. Can you fit stair runners with exposed wood either side?

Yes, we regularly fit stair runners with wood exposed on either side, which is a popular look for hallways and staircases across Surrey. It takes a bit more precision than a full-width stair carpet, so it’s worth mentioning during your home visit so we can plan the fitting accordingly.

37. What happens if you find a problem with my sub-floor once fitting begins?

If an issue comes up once your old flooring is lifted, our fitter will always talk it through with you on the day before doing any further work. We’ll explain what’s been found, what needs doing to put it right, and agree next steps with you before proceeding.

38. Do you offer any guarantee on your fitting work?

We stand behind the quality of our fitting, and any issues relating to our workmanship will be put right. Manufacturer warranties on the carpet or vinyl itself vary by product, so we’re happy to talk you through what’s covered for your specific choice during your home visit.

39. Can I still get my carpet if the exact style is later discontinued?

If a specific carpet is discontinued by the manufacturer, we’ll do our best to help you find the closest available match in colour, texture and price point. It’s always worth keeping a note of the exact carpet name and colour reference from your original order, as this makes finding a like-for-like replacement much easier down the line.

40. Do you fit flooring in offices outside normal working hours to reduce disruption?

Yes, for commercial and office jobs we can often arrange fitting outside normal working hours, such as evenings or weekends, to minimise disruption to your business. Just let us know your requirements when you book and we’ll do our best to work around you.

41. How far in advance should I book my carpet or vinyl fitting?

It’s worth getting in touch as early as you can, particularly if you’re working to a moving date or a renovation deadline, since lead times can vary depending on the carpet or vinyl style and its availability from the manufacturer. Booking your free home visit early gives you the most flexibility on timing.

42. Can you fit the same flooring across multiple rooms for a consistent look throughout my home?

Yes, plenty of our customers choose one carpet or vinyl style to run consistently through several rooms or across a whole floor of the house. We can help you work out quantities and fitting logistics for this during your home visit, so the whole job is planned in one go rather than room by room.